LifeSize Assurance Services
The LifeSize® Assurance Services program provides a core suite of services designed to select, deploy, and provide ongoing support for the LifeSize products that meet the needs of your enterprise, small and medium business, or educational facility. Assurance Services provide investment protection, extend the use of your LifeSize product, and optimize your installation for insured quality to your end-user base. From pre-sales evaluation, installation services, to ongoing technical support, LifeSize Assurance Services guarantees the ongoing success of your organization through the use of LifeSize voice and video communications equipment.
Assurance services include:
Extended Warranty Assurance
- Ensure your technology investment; includes both hardware and software warranty.
- Receive e-mail notification when new software updates become available.
- Obtain product support for software up to five years after product “end of life”.
- Access both current and previous software releases.
- Receive software upgrades for new functionality, standards, and features as they are available.
- Acquire 24/7 access to the LifeSize knowledgebase, including LifeSize Tech Notes.
Helpdesk Assurance
- Consult LifeSize technical representatives, including tier 1, 2, and 3 support and solution engineers.
- Ensure your technology investment; includes both hardware and software warranty.
- Receive e-mail notification when new software updates become available
- Obtain product support for software up to five years after product “end of life”.
- Access both current and previous software releases.
- Receive software upgrades for new functionality, standards, and features as they are available
- Acquire 24/7 access to the LifeSize knowledgebase, including LifeSize Tech Notes.
Remote Installation Assurance
- Obtain pre-installation advice for configuration of your environment, including.
- Room layout and lighting.
- Optimal display technologies
- Network topology options and configuration.
- Attain installation assistance via telephone or video.
- Receive basic training on end user and administrative functions for the LifeSize products you have selected.
Advanced Replacement Assurance
- Receive advanced replacement parts; parts are dispatched on the day your request is submitted.
- Avoid service costs for sending parts directly to your business or designated location.
For more information please ask your reseller or LifeSize Sales Representative about this program.